Shipping & Returns

We want your experience with The New Zealand Natural Pet Food Co. to be as smooth as possible. Below you'll find everything you need to know about shipping, returns and what to do if something isn't quite right.

Shipping

Shipping Rates

Contiguous United States

Free shipping on orders over $100.
Flat rate shipping of $15 on orders under $100.

Alaska & Hawaii

Flat rate shipping of $24.99 on orders of $250 or more.

Order Processing

Orders placed Monday to Thursday before 12:00 pm PST are typically processed within 1 to 2 business days.

Orders placed after 12:00 pm PST on Thursday through Sunday will begin processing on Monday.

Orders are not processed or shipped on weekends or public holidays.

Delivery Times

Most orders arrive within 3 to 4 business days after leaving our warehouse.

Please note that the delivery estimate shown at checkout refers to the carrier's transit time and does not include our processing time.

Returns

Because our products are perishable food items, we are unable to accept returns or exchanges on purchases made through our website.

If your order arrives damaged, you've received the wrong product, or something isn't quite right, please contact us within 7 days of delivery at info@nznaturalpetfood.com.

We'll review the issue and work with you to find the best solution, whether that's a replacement or another suitable resolution.

Your satisfaction is important to us, and we'll always do our best to make things right.

Order Changes & Cancellations

We begin processing orders quickly so they can be on their way to your pet as soon as possible.

If you need to change or cancel your order, please contact us immediately. While we'll always do our best to help, we cannot guarantee changes once your order has entered our fulfilment process.

Incorrect Shipping Address

Please ensure your shipping address is correct before placing your order.

The New Zealand Natural Pet Food Co cannot be responsible for orders delivered to an incorrectly entered address.

Questions?

Have a question about your order or shipping?

We're always happy to help. Contact us at info@nznaturalpetfood.com and one of our team will be in touch as soon as possible.